Information desk, the questions that come up most

Ninety minutes, and that is the figure we plan against rather than the best case. The train from Amsterdam Centraal takes about a quarter of an hour, but an airport hotel adds a shuttle, a car park barrier and a long walk at the far end, and the ring road southbound between half past four and seven in the evening can add a further twenty minutes. The Schiphol page explains the geography and where the hotel clusters actually sit. Inside central Amsterdam the figure drops to sixty minutes.

Yes, and it is the best way to do it. Message the desk from the lounge, from the aircraft if you have connectivity, or the night before, and give us your landing time and hotel. The desk confirms the companion, the hour, the figure and any deposit in the chat, and from your written yes the booking is final; what is fixed after landing is only the exact arrival minute, once you say you are through the terminal. Booking ahead also widens the choice considerably, since you are selecting from the whole board rather than from whoever is free in the next ninety minutes.

Tell us the moment the board at the airport changes. A delay moves the arrival window, not the booking: one move of the start is possible at the desk's discretion, when her schedule allows it, and the desk holds the same companion at the new time where that works, or offers alternatives who suit the same booking where it does not. What a late aircraft does not do is cancel a confirmed booking. If the evening does not go ahead, the tiers on the terms page apply from the original start time, and any deposit is kept or becomes a credit accordingly. Silence is the only version that goes wrong.

One hour, which is also the only fixed price on the site at €180 for the first hour. In practice very few evenings are one hour long, because an hour is enough time to meet someone and not quite enough to enjoy it. Two hours is the most common booking and three the most comfortable if dinner is involved. Longer formats are all quoted on request rather than listed, and the reasons for that are set out on the rates page.

Usually, and it happens often. Ask her directly, or send the desk a message, and we will check what her evening allows. If she is free the extension is confirmed at the same hourly basis and nothing is renegotiated upwards because the mood improved. If she has a commitment afterwards the answer will be no, given straight away rather than left hanging. Booking the extra hour at the start is always cheaper in effort than arranging it at midnight.

English, fluently, across the whole board. Several companions speak other languages as well, and where that is the case it is stated on her profile rather than implied. If a specific language matters for your evening, ask the desk before you choose and we will tell you honestly who can hold a conversation in it and who can manage a greeting. We would rather narrow your choice than oversell it.

Of course, and a good number of bookings start that way. Tell the desk where you want to meet and she will be there at the agreed minute, dressed for that room. For a restaurant, give us the reservation time and the name of the place, and she will arrive as your guest for dinner with nothing about the arrangement visible to the table next to you. Lobby meetings work particularly well in the larger hotels around Oud-Zuid and at the airport.

Yes. Hotels are the majority of what we do and the reason for the name, but apartments, serviced flats and private residences are all on the same basis, at the same fare, with the same notice. What we ask for is a proper address, a working doorbell or entry code, and one person expecting her. If the setting is a party or a group, say so when you book, because it is a different arrangement and it needs to be agreed rather than discovered.

Days or weeks, and for a specific evening that matters, do exactly that. The board reflects tonight, but the diary runs further out, and a companion booked a week ahead is a companion who has kept that evening for you. A booking made that far ahead is final from the moment you confirm it, and the desk usually asks for a deposit to hold the date; the message on the day confirms the hour and the address, nothing more. For a dinner in Den Haag or a night around a conference, early is the difference between your first choice and your third.

Whatever the room calls for, and she will match it. Tell the desk if the evening involves a restaurant with a dress code, a concert, a business dinner or simply a hotel bar, and she will arrive dressed appropriately rather than dressed for a photograph. Companions who come to a quiet address in the Jordaan dress differently from those meeting a guest in a tower on the Maas. If you have a preference, say it, nobody is offended by a clear instruction.

Yes, for dinner or for an evening out with two guests, and it is arranged in advance rather than at the door. Name both companions from the board, or describe the evening and let the desk suggest a pairing that genuinely works, since not every combination does. The fare is quoted on request for the whole arrangement, agreed in writing, and confirmed before either of them sets off. Notice for a pair is longer, so ask early in the day.

Regularly. A guest at a conference dinner, a company reception or a client evening is exactly the kind of booking the agency is built for, and the companions who handle it well are marked by their profiles rather than by our enthusiasm. Give the desk the dress code, the start time, the rough length and the nature of the room. She will arrive briefed, on time, and entirely at ease with a table of people she has never met.

Sometimes, and the desk decides per booking. A deposit is the usual way to confirm a booking made days ahead, a long format such as a dinner date, an overnight, a duo or a trip, a first booking, or a busy date. If one is needed, the amount and the way to pay it are stated in the chat before you confirm, never on this page. The deposit is an advance on the fare: it comes off the total and the balance is paid at the start of the booking. Once paid it is never returned as money. On a late cancellation or a no-show it covers the charge; on an early cancellation it becomes a credit for 12 months. If the desk has to cancel on you, everything you paid comes back within 14 days, or moves to a new date if you prefer.

You can send the message, but a confirmed booking is final, and a cancellation is charged rather than waved through. On a one to three hour booking: more than 48 hours before the start, any deposit stays with the agency as a credit valid 12 months, and without a deposit there is no charge; between 48 and 24 hours before, 50% of the agreed fee; under 24 hours, or a no-show, the full fee. A same-day booking, confirmed for tonight, is in that full-fee tier from the moment you say yes. Dinner dates, overnights, duos, trips and multi-day windows run on a longer count: more than 7 days ahead is the credit, 7 days to 72 hours is 50%, under 72 hours is the full fee. A deposit is set against the charge and is never returned as money. The terms page carries the tiers in full, with a worked example. One more line for the board: every booking is a leisure service for a fixed date and time, so the 14-day right of withdrawal that a distance contract normally carries does not apply here, under article 6:230p, sub e, of the Dutch Civil Code (article 16(l) of Directive 2011/83/EU).

Genuine, and blurred on purpose. Faces are hidden to protect the companions' privacy, the same discretion you rely on yourself. The reason is the profile of the women on the board. It includes women with an online following, models booked by fashion houses for their campaigns, medical doctors, lawyers and women who manage a business; many have families. Once published on an open website, a face remains public permanently: indexed by search engines, matched by image search, copied by screenshot. The blur is the condition under which women with this profile agree to work with an agency, and it is why the guest meets a companion with a full life and informed conversation. Unblurred photos are not issued to new guests, regardless of how the request is worded. Anouk knows every companion in person: state the occasion and the kind of company you want, and she assigns the right match. Before a photo set goes on the board the office checks it against the companion in person, and the companion named in your confirmation is the one who arrives, with the body, hair, styling and presentation shown in her set. Because the face is not published, 'she is not the woman in the photos' cannot be checked at the door and is not a reason to cancel, to ask for a refund or to claim a credit. Sending her away at the door counts as a no-show, and the full fee applies.